Built an intelligent chatbot system that combines real-time inventory data with AI-powered book recommendations, transforming customer experience and reducing support workload by 80%.
Knjigomat e-book store was struggling with customer inquiries about book availability, recommendations, and content searches. Customers couldn't easily find books based on themes, topics, or specific content within books. The manual customer support process was time-consuming, limited to business hours, and couldn't provide instant, accurate responses about the vast book catalog.
Key Pain Points
Customers unable to search book content effectively
Limited customer support to business hours only
High volume of repetitive inventory and availability questions
No intelligent book recommendation system
Customers leaving without finding suitable books
Support team overwhelmed with basic inquiries
No way to search across full book content and metadata
We developed a sophisticated AI chatbot system with two integrated automation flows. The first automatically processes book uploads to Google Drive, extracting full content to Pinecone vector database for semantic search. The second implements an intelligent MCP agent connected to both Strapi inventory system and the vector database, enabling real-time book discovery and content-based recommendations.
Key Benefits
Instant book discovery through semantic content search
Real-time inventory integration with Strapi CMS
24/7 intelligent customer support without human intervention
AI-powered book recommendations based on user preferences
Automatic processing of new book uploads to vector database
Natural language queries about book content and availability
Seamless integration with existing e-commerce infrastructure
See how we created an intelligent book discovery system that understands content like a librarian
Customer calls or emails with book inquiry
Support agent searches manually through catalog
Check book availability in Strapi system
Try to understand customer's content preferences
Browse through potential book matches
Read book descriptions and contents manually
Customer asks question in natural language
AI processes query and searches vector database + inventory
AI Powered
"The AI chatbot has revolutionized how our customers discover books. It understands what they're looking for even when they can't articulate it clearly, and provides recommendations that consistently surprise and delight them. Our support team now focuses on complex queries while the AI handles everything else perfectly."
Cutting-edge technologies powering intelligent book discovery
Let's discuss how we can build custom automation solutions for your specific needs.